Effective Date: 1/1/2026
Last Updated: 1/1/2026
Artosign.com (“Arto Sign Co,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, retain, and safeguard your information when you visit our website, make a purchase, or communicate with us.
This Policy is intended to comply with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable U.S. privacy laws.
1. NOTICE AT COLLECTION (California Residents)
We collect the categories of personal information described below for the business and commercial purposes described in this Policy.
We do not sell personal information.
We do not share personal information for cross-context behavioral advertising.
2. Categories of Personal Information We Collect
In the past 12 months, we may have collected the following categories:
A. Identifiers
- Name
- Email address
- Phone number
- Mailing or billing address
- IP address
B. Commercial Information
- Products ordered
- Order history
- Payment transaction details
C. Internet or Network Activity
- Browser type
- Device type
- Pages visited
- Interaction data
D. Geolocation Data
- General location derived from IP address
E. Customer Communications
- Emails
- SMS/text messages
- Support inquiries
- Project details submitted via forms
F. Sensitive Personal Information (as defined under CPRA)
We may collect:
- Payment information necessary to complete transactions
We use sensitive personal information only for permitted business purposes such as processing payments and preventing fraud. We do not use or disclose sensitive personal information for purposes beyond those allowed by law.
3. How We Use Personal Information
We use personal information to:
- Process and fulfill orders
- Provide customer service and support
- Send order confirmations and shipping updates
- Communicate regarding projects and customization
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal obligations
- Send marketing communications (with consent)
4. Email & SMS Communications
Email Communications
If you provide your email address and opt in, you consent to receive:
- Order confirmations
- Shipping updates
- Customer service responses
- Promotional emails
You may unsubscribe at any time using the unsubscribe link in our emails.
SMS / Text Messaging
By providing your mobile phone number and expressly opting in, you consent to receive text messages from Artosign regarding:
- Order updates
- Appointment confirmations
- Project communication
- Customer service
- Promotional and marketing messages (if separately consented)
Consent is not a condition of purchase.
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying:
- STOP to unsubscribe
- HELP for assistance
You may also contact us at:
Email: myorder@artosign.com
Phone: (818) 500-9111
We use third-party service providers, including Twilio, to deliver SMS communications. These providers process your information solely on our behalf and are contractually required to safeguard it.
We do not sell or share mobile phone numbers with third parties for their own marketing purposes.
5. Sources of Personal Information
We collect information:
- Directly from you (forms, checkout, SMS opt-in)
- Automatically through cookies and analytics
- From payment processors and shipping providers
6. How We Share Personal Information
We may share information with service providers that help operate our business, including:
- Payment processors
- Shipping carriers
- Email service providers
- SMS platforms (e.g., Twilio)
- Website hosting providers
- Analytics providers
These service providers are contractually restricted to using your information only to provide services to us.
We may also disclose information if required by law.
7. Data Retention
We retain personal information only as long as reasonably necessary to:
- Complete transactions
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods depend on the type of data and legal requirements.
8. Your California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to:
A. Right to Know
Request disclosure of:
- Categories of personal information collected
- Sources of collection
- Business purposes for collection
- Categories of third parties disclosed to
B. Right to Access
Request a copy of personal information we maintain about you.
C. Right to Delete
Request deletion of personal information, subject to legal exceptions.
D. Right to Correct
Request correction of inaccurate personal information.
E. Right to Limit Use of Sensitive Personal Information
We only use sensitive information for permitted business purposes.
F. Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
How to Exercise Your Rights
To submit a request:
Email: myorder@artosign.com
Phone: (818) 500-9111
We may verify your identity before fulfilling your request.
You may designate an authorized agent to submit requests on your behalf.
9. Cookies & Tracking Technologies
We use cookies to:
- Enable website functionality
- Analyze traffic
- Improve user experience
You may adjust cookie settings in your browser.
10. Do Not Track Signals
Our website does not currently respond to “Do Not Track” browser signals due to lack of uniform standards.
11. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.
12. Security Measures
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the Internet is completely secure.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
14. Contact Information
Arto Sign Co
5838 San Fernando Rd. Unit # C Glendale, CA 91202
Email: myorder@artosign.com
Phone: (818) 500-9111
Website: https://artosign.com